However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. ↩īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. It is embarrassing that a company as large as ********** would use a delivery service with such an awful reputation. Looking at the other reviews of this company on BBB, it appears this is a common issue to which they just reply with a blanket response, saying that the item was delivered and no efforts to resolve. I was home all day when they said it was delivered and checked within an hour of the supposed deliver time and it was not there. On the NDS website, it also says that I am supposed to get a 30 minute pre-delivery courtesy call, which definitely did not happen. I opened a case with them to dispute, which they closed saying it was delivered with no other information. I ordered a leaf blower from *********** They used the service 'Non-Stop Delivery' (NSD) to deliver the package, which I never received. I want to know where my bathroom vanity is!!! I want my bathroom vanity delivered!!! I am disgusted! I can't believe ********** would ever use a company to deliver their merchandise with as many complaints as there are on both the BBB and on the web about NSD! ********** always had a good reputation. Today is Nov 8th and so far neither NSD, nor ********** know where my vanity is!!! No one returns calls or follows up when they say they will. **********'s app on my phone, and **********'s own system shows it is still in transit. They are on NO cameras here!!! I am certain no one from NSD can describe my homes' interior. No one came to this community from that company. There are NO cameras showing any such delivery. My order was never delivered! I live in a gated community with security cameras at the gate. I never got the delivery! I missed an entire day of work due to this!!! I guarantee there is no driver or anyone else with my contact number on their phone who tried to reached out to me on that day, or any other day, regarding my delivery. I was informed that the driver would call me 30 minutes prior to delivery. I took the next morning off of work so the delivery could be made. The vanity was to be delivered over the threshold of my home. I got it on sale and with tax and shipping paid a little over $800. I received a second call on that same day from NSD delivery also confirming same delivery date and time. I was thrilled it was going to be delivered earlier than expected. I received a call on from ********** stating it would be delivered the next morning on 11/02 between 8am and 12pm. I ordered a bathroom vanity from ********** to be delivered originally on. They refuse to accept responsibility for my missing package and have been very unprofessional. I contacted ***** and they claimed somebody signed for my package. We are a large community with multiple buildings and the office we not be held responsible for any deliveries. We have a locked mailroom serviced by ***** for deliveries that do not require a signature but certified packages have to be delivered directly to the consumer. I was told they do not accept deliveries. It was on Saturday and I was unable to get a hold of anyone in the office until later that day. Shortly after I received a text stating he left package with the office. He sent me text he was 20 minutes away and I replied I was home. I advised I would be home to sign for the package. I spoke to the driver and advised how to enter my apt building thru the office to the elevator to the third floor. Non stop delivery hired ********** Delivery in Phoenix AZ to deliver the package. On DecemI had arranged for a home delivery of a package requiring a signature.
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